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Lecture

What You Get Is What You Need - How Context And User Needs Drive Information Delivery?

"Learning on the job" and "performance support" are becoming increasingly important to be the key factor for successful operation, maintenance and repair activities.

The required information come from different sources:

  • technical documentation
  • technical training
  • field support departments

Intelligent networking and delivering of relevant information is successful if it be associated with the information needs of the target group. iNeed closes this gap between information user and information architect.

Together with a working group of industrial customers, we developed the iNeed® framework for planning and implementing a standardized information landscape for technical product information.