Sounds familiar? It sure did to me when I switched from technical writing to conversation design. But to my own surprise, I found that many of the principles that are well-known to us technical writers (single sourcing, topic based writing, content architecture, writing for re-use, minimalism), are still quite novel in the conversational industry.
So if you're a technical writer considering a move into an AI career, conversation designer might not only be the job you're looking for; you might actually have a headstart because of your techwriter mindset.
In my talk, I will take you along on my own journey from technical writing into conversational design: what skills you need, the steps I took to get there, some examples of great and not so great bots, and some tips to get started on your own.
- After my presentation, technical writers will know what a conversation designer does, and why this is an important role in the upcoming world of AI and machine learning.
- They will also be pleasantly surprised to discover that their technical writing skills are valuable assets. Most chatbot writers come from marketing and copywriting, but chatbots need a very structured approach which already is familiar to tech writers.