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Lecture

When Information Is not Enough - Users Need Reassurance

Even when we deliver seemingly perfect documentation where all the information is correct and complete, we can still leave our users in a state where they feel insecure and find their tasks difficult.

Correct and complete, we can still leave our users in a state where they feel insecure and find their tasks difficult. This presentation discusses how lack of context, or of details that confirm their assumptions, can make users unsure if they got it right, even when the most crucial information is available. Awareness of this can help you give users the reassurance they need and make their work feel easier.